Terms of service

Terms & Conditions

Florería Express

Welcome to Florería Express! By accessing our website or placing an order, you agree to the following terms and conditions.

1. Orders & Payments

All orders must be paid in full before processing. Prices and product availability are subject to change without notice. Florería Express reserves the right to decline or cancel orders when necessary, with refunds issued for canceled orders that have already been paid.

2. Floral Availability & Substitutions

As flowers are seasonal and subject to availability, certain varieties, colors, or wrapping materials may require substitutions. We strive to maintain the overall style, quality, and value of your selected arrangement.

3. Refunds & Exchanges

Due to the perishable nature of fresh flowers, refunds and exchanges are evaluated on a case-by-case basis.

Concerns regarding an order must be reported within 24 hours of delivery or pickup.
Photos may be requested to evaluate quality concerns.
Returns may be required before a refund or exchange is approved.
Approved refunds will be issued to the original payment method.
Custom and personalized products may not be eligible for refunds once production has begun.

4. Pickup & Delivery

Customers are responsible for providing accurate contact information, delivery addresses, and recipient details.

Delivery times are estimates and are not guaranteed.
Delays may occur due to traffic, weather, or circumstances beyond our control.
Once an order has been successfully delivered, refunds or exchanges are generally not available unless there is a verified issue with the order.
Additional delivery fees may apply for incorrect addresses or unsuccessful delivery attempts.

5. Custom Orders

Custom arrangements are created according to customer preferences and available materials. Minor variations in flower placement, color, and design are natural and do not constitute a product defect.

6. Workshops & Events

Workshop reservations are subject to availability. Tickets are nonrefundable unless otherwise specified. Florería Express reserves the right to reschedule or cancel an event, in which case affected customers will be offered an alternative date or refund.

7. Promotions & Discounts

Promotional offers cannot be combined unless explicitly stated. Discounts may be modified or discontinued at any time and are not applicable to previous purchases.

8. Product Care

Fresh flowers require proper handling and care. Florería Express is not responsible for damage caused by improper storage, extreme temperatures, or failure to follow recommended care instructions after pickup or delivery.

9. Website Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, occasional errors may occur. Florería Express reserves the right to correct inaccuracies and update website information.

10. Contact Information

For questions regarding orders or these Terms & Conditions, please contact: